Shipping policy

Where do you ship?
We ship worldwide.

How much is shipping?
Shipping is free on orders of $100 or more, to any destination we serve. On orders under
$100, shipping is a flat $9.99. The total is checked after discounts and before taxes, and
the free shipping applies automatically at checkout.

How long does it take to process my order?
Orders are processed within 1 to 3 business days. Orders placed on weekends or holidays
start processing the next business day.

How long will delivery take?
Delivery takes 7 to 11 business days after your order ships, to any destination we serve.
This is an estimate, not a guarantee. Weather, customs checks, carrier delays and busy
seasons can add time.

Will I pay customs, duties or import taxes?
Orders shipped outside the United States may be charged import duties, VAT or other
taxes by the destination country. Unless they are shown at checkout, these charges are
the buyer's responsibility, are set by local authorities and are not part of our shipping fee.

Please check your local rules before ordering. A parcel refused because of unpaid duties
cannot be refunded.

Do I get a tracking number?
Yes. Your shipping confirmation email includes a tracking number and a tracking link.
Tracking can take up to 48 hours to show movement after the email arrives. For help, email: info@caeyo.com and we will reply within one business day (Monday to Friday, 9:00 am to 5:00 pm EST).

How are items packed and shipped?
Every order is packed to protect it in transit and sent by standard tracked shipping. Which carrier delivers your parcel depends on your destination, and a local postal service often handles the final delivery.

Why did my items arrive in separate packages?
We try to send everything together, but items in one order may ship separately, for
example because they leave from different locations. You are never charged extra for this.

What if I entered the wrong address?
Email us as soon as you notice, before your order ships, and we will update it. If a parcel is returned to us because the address was wrong or incomplete, we can send it again once you cover the new shipping cost.

Can I cancel my order?
Yes, within 24 hours of placing it and before it ships. Email info@caeyo.com and we will
refund it in full. After it ships, use our return process instead.

My tracking says delivered, but I don't have it.
Check with neighbors and your local carrier first, since they can confirm where it was left.
If you still cannot find it, email us within 7 days. If tracking has not moved for 7 days, or
your order has not arrived 15 business days after it shipped, we will investigate and either send it again or refund it.

My order arrived damaged, defective or wrong.
We are sorry. Email us within 30 days of delivery with your order number and a clear
photo, and we will send a replacement or a full refund. For a wrong item, we send the
correct one and you do not pay to return the wrong one. We cover the return shipping for damaged, defective and wrong items.

When is my card charged?
When you place your order.

What payment methods do you accept?
Major credit and debit cards, plus any other methods shown at checkout. All prices and
charges are in US dollars.